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Facilitated discussion / mediation skills
Setting up models for resolution
Mediation/Facilitated Discussion is the intervention of an acceptable and impartial third party in a dispute. Mediation brings people together to talk about their conflict and accept responsibility for finding a solution together.
A successful facilitated discussion can ensure there is not the need to instigate formal processes, which can result in a reduction in the cost of the conflict to an organisation.
Through interactive simulation and a series of immersive activities, participants will gain:
- An understanding of the principles, theory and concepts of mediation.
- The confidence to facilitate a problem solving approach in a difficult situation.
- A sense of leadership in modelling good conflict management.
- An understanding of how conflict affects working relationships and supports them in looking below the surface to root out underlying issues and repair relationships.
- Strengthened informal options at an early stage to maximise the chances of resolution, rather than escalating issues through formal procedures.
- The confidence to resolve disputes between staff locally at their level.
- A model of mediation that focuses strongly on preserving and rebuilding working relationships.
- A set of skills and strategies to deal with difficult conflict behaviours.
- A structured, step by step process to move people forward.
- The techniques to engage conflicting parties, facilitate people’s co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions.
- Knowledge of the importance of creating a safe environment for mediation.
- Communication skills to build rapport with people in conflict.
- The ability to overcome resistance and engage people in a win/win approach to their conflict.
- Demonstrate an understanding of impartial practice within a two party conflict and facilitate the co-operative participation of parties in conflict within mediation..An understanding of when situations are not suitable for mediation.