Our services > Training & facilitation


Setting up models for resolution

Mediation/Facilitated Discussion is the intervention of an acceptable and impartial third party in a dispute. Mediation brings people together to talk about their conflict and accept responsibility for finding a solution together.

A successful facilitated discussion can ensure there is not the need to instigate formal processes, which can result in a reduction in the cost of the conflict to an organisation.

Workshop outcomes

Through interactive simulation and a series of immersive activities, participants will gain:

  • An understanding of the principles, theory and concepts of mediation.
  • The confidence to facilitate a problem solving approach in a difficult situation.
  • A sense of leadership in modelling good conflict management.
  • An understanding of how conflict affects working relationships and supports them in looking below the surface to root out underlying issues and repair relationships.
  • Strengthened informal options at an early stage to maximise the chances of resolution, rather than escalating issues through formal procedures.
  • The confidence to resolve disputes between staff locally at their level.
  • A model of mediation that focuses strongly on preserving and rebuilding working relationships.
  • A set of skills and strategies to deal with difficult conflict behaviours.
  • A structured, step by step process to move people forward.
  • The techniques to engage conflicting parties, facilitate people’s co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions.
  • Knowledge of the importance of creating a safe environment for mediation.
  • Communication skills to build rapport with people in conflict.
  • The ability to overcome resistance and engage people in a win/win approach to their conflict.
  • Demonstrate an understanding of impartial practice within a two party conflict and facilitate the co-operative participation of parties in conflict within mediation..An understanding of when situations are not suitable for mediation.

To find out more

Download PDF brochure or contact Liz Kelly on 1300 971 805 or email lizkelly@tlconsult.com.au