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Managing a performance review is an essential part of any manager's role and encompasses a range of skills which, when managed effectively, contribute to achievement of high levels of organisational performance.
When not managed well there can be a lack of clarity around what’s expected, which in turn can lead to an escalation of conflict and poor performance.
Participants will learn how to:
- Understand the psychology of performance management; what is performance and how do we describe it, the psychology of appraisal, motivation, job satisfaction, motivation theory and reward strategies, organisational commitment and its measurement.
- Plan effectively for the performance review meeting.
- Tailor feedback, goal-setting and development planning to take account of the individual’s needs.
- Apply situational leadership concepts in the performance management process.
- Develop their interpersonal skills to operate in partnership with the individual.
- Conduct an effective performance review meeting.
- Identify reasons for under-performance.
- Improve motivation of individuals when required.
- Give constructive feedback in a way that doesn’t demoralise people or dilute the issue.
- Put together an individual action plan.
- Link individual objectives to team, unit, divisional and/or organisational objectives.
- Set expectations through discussion and agreement.
- Challenge individuals and facilitate the development of new skills and competencies.
- Conduct a fair process , involving two-way dialogue that is positively framed.